![]() The Tosh Speech BOT has been developed in partnership with Intentico, a cognitive customer experience company based out of the USA.Īccording to Toshiba, the Tosh Speech BOT delivers proactive customer interaction, propels increased customer engagement and offers 24/7 support to customers. The BOT offers a refreshing interface that delivers the next level of customer success.” Santosh Varghese, Toshiba The new solution is truly designed to augment the customer journey, reduce friction and deliver speedier and optimal customer experiences. Santosh Varghese, vice president, Toshiba Gulf, said, “Distilling and analysing conversational behavior and intent, as well as seamlessly and effectively delivering customer support is a key metric of the Tosh Speech BOT. The new solution is being integrated into the Toshiba call centre and IVR system. Toshiba has unveiled its latest innovation, the Tosh Speech BOT, which optimises automatic speech recognition, natural language processing and text-to-speech technology.
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